Frequently Asked Questions

Where is Nature’s Select Pet Food made?

All Nature’s Select products are MADE IN THE USA with the exception of lamb and green mussels which are sourced from New Zealand. All of our formulas exceed AAFCO (Association of American Feed Control Officials) standards.

How long has Nature’s Select been in business?

Nature’s Select was started by Paul and Diana Cavanaugh in Orange County in 1994. They began with a simple idea… to deliver to your door, the freshest and finest natural pet foods at prices that fit your budget. Tony Reid and Crystal Ching acquired the Northern California distribution rights in 2009 and launched Nature’s Select of Northern California at that time.

What should I look for in a pet food?

Read the label! High quality ingredients are essential for a healthy food. The first ingredient should always be a meat or fish protein. Whole meats, whole grains, and natural preservatives are key components of the healthiest pet food. Pay attention to the protein ratio. A pet food with 20-30% protein is ideal. The bag should also be dated for freshness. Every bag has a best buy date stamped onto the back of the bag. As long as the bag is used before that date, the food is perfect to be fed to your pets.

What should I avoid in a pet food?

Once again, READ the label. Avoid inexpensive, less nutritional ingredients and fillers. Corn, wheat, soy, and animal by-products are fillers that lack the nutrition your pets need.

Meat-by products consist of organs and parts not desired for consumption. They can include bones, blood, intestines, lungs, heads, feet, and feathers. We think it’s important to use specific ingredients such as chicken meal or brown rice. That way, you always know exactly what you are getting. When brands use ingredients such as poultry by-products, the ingredients can change from bag to bag. You may get chicken in one bag and turkey in the next.

Changing ingredients suddenly can cause digestive upset. Most fillers can be linked to excessive waste, poor nutritional absorption, and skin problems like excessive scratching and hair loss.

Also make sure there are no chemical preservatives such as BHA (butylated hydroxyanisole), BHT (butylated hydroxytoluene), or exthoxyquin. These preservatives are potentially cancer-causing agents. The long-term buildups of these chemicals in your pet’s body have not been thoroughly studied and may ultimately be harmful.

What formula should I choose for my dog?

We recommend that you choose a formula with your pet’s specific health needs in mind. Nature’s Select has seven different dog formulas of premium food; we definitely have one that fits your pet’s needs! Give us a call and one of our Kibble Specialists would be happy to discuss your pet’s specific needs and help you choose a formula that best fits your pets. You can also LiveChat with us! Click on the blue box in the lower right hand corner of the screen and we can help you while you’re browsing online.

Which is better as a first ingredient? Chicken or chicken meal?

Although it is a quality ingredient, chicken is about 80% water. After cooking, most of that moisture is lost, reducing the meat content to just a fraction of its original weight. Ingredients on a pet food label are listed in descending order by weight. When you see chicken as the first ingredient in pet food, this is before it’s cooked. Once cooked, the percentage of chicken in the formula is much lower due to the loss of moisture. Chicken meal is considered a meat concentrate and contains nearly 300% more protein than fresh chicken. Chicken meal does not contain by-products such as beaks, feathers, or feet.

How should I switch my pet from one food to another?

When switching your pet to Nature’s Select food or from one Nature’s Select formula to another, we always recommend a gradual transition. Normal bacteria in the intestine help your pet digest its food. A sudden change in diet can result in changes to the number and type of bacteria and their ability to digest food, which can lead to intestinal upset. Therefore a gradual transition helps your pet’s digestive system adjust to a new food without causing loose stool or an upset tummy. We recommend a transition over a period of 7-10 days. Start with a mixture of 25% new food and 75% old food for 2-3 days. Then switch to a 50/50 blend for another 2-3 days. If the transition is going well move to 75% new food and 25% old food for another 2-3 days until you are 100% on to the new food. If, at any time your dog starts to vomit, has loose stool, or appears constipated, slow the rate at which you are switching food.

How often should I feed my puppy?

In general, puppies need to have more scheduled feeding times per day than an adult dog. This is because a puppy’s body is in growth mode, and needs a constant supply of nutrients in order to be healthy. Most puppies will benefit from a diet that has their daily food portion divided into three feedings per day. New puppies, in general, do not eat a lot during their first few days in a new home. This is normal. Once they settle in they will start to eat again.

Where can I find feeding instructions?

You can find our feeding instructions in two places. Our feeding instructions are located on the back of every bag of kibble as well as on our website where feeding guidelines for each of our formulas are listed.

What is the latest cut-off time to place my order for my next delivery day?

If you are located in the Sacramento area, as long as you place your order by closing the night before your delivery day, we can get your order to you the next day!

If you are serviced by our courier or UPS, as long as you place your order by 12:00 PM we will ship your order out the same day! Your order will be delivered the next business day.

What is your return policy?

Our goal is to consistently exceed our customers’ expectations and our success is dependent on your happiness. If, for any reason, you’re not satisfied with our products and home delivery service, then we’re not satisfied. If one of our products isn’t working for your pet, we’d be happy to exchange it for another formula or product.

RETURN POLICY:  We will accept returns on products within 90 days of the shipment date.  You will be credited for the prorated amount of product that is returned, less $10 for a pick-up fee. However, the $10 pick-up fee will be waived if you’re exchanging your return for another formula, or if you bring the returned product back to our warehouse, or arrange shipment back to us on your own.

Are there any delivery restrictions?

To avoid a delivery fee, your order must be over $35.00. If your order is under $35.00, there will be a $10.00 shipping fee added to your order.

Shipment cut-off time for customers in the San Francisco Bay Area, outlying Sacramento, Central Valley, Sierra Foothills, and Reno/Tahoe Areas that are serviced by courier or UPS is 12:00 pm. If you place your order by 12:00 pm, we will ship it out same day!

If serviced by courier you should expect to receive your order the next business day.

If serviced by UPS ground service it can take 1-2 business days.

What about local Nature’s Select deliveries?  Order by midnight the night before.

Are there any UPS shipping restrictions?

To avoid having to charge for shipping we have a few restrictions on our UPS deliveries.

We are only able to ship dry food in 30-lb, 60-lb or 120-lb. increments. We are unable to ship 90-lbs.

Our multi-bag discounts still apply, but we are not able to offer our OVER125 or OVER325 discounts on UPS deliveries

Shipments sent out-of-state have a $10 delivery charge for every box up to 60-lb.

How can I find out which delivery method you use to deliver to my address?

Give one of our friendly Kibble Specialists a call at (916) 480-0900 and we’d be happy to tell you who services you!

How can I place my order?

We have many ways that are quick, easy, and convenient for you to place your order!

A. Place your order online at www.nsnorcal.com

B. Call or text us at (916) 480-0900

C. Email to orders@nsnorcal.com

D. Click on the “One Click Done” reorder link in the reminder email that we send to you when we think you’re running low.  Just click the link in your reminder email and you’re all set! This will repeat your last order.

E. Simply reply back to our reminder email.

F. Set up a Constant Kibble (auto-delivery) order for a standing order based on how much kibble you feed and how many bags you’ve purchased.

G. Use our mobile app that you can download from the App Store or Google Play Store.